Zesday — Customer Terms of Use

Version: 2.0 · Effective date: 16 September 2026

These Terms of Use ("Terms") govern your use of the Zesday mobile apps and website (the "Platform"). The Platform is operated by Qubrix Technode Private Limited, a private company limited by shares with its registered office at Runway Studio Suites, 109, Gaur Yamuna City, YEIDA, Nawada, Gautam Buddha Nagar - 203201, Uttar Pradesh, India (CIN U62013UW2026PTC251776, GSTIN 09AABCQ2600E1ZX, FSSAI licence 10019064001810) ("Zesday", "we", "us"). You can reach us through in-app Help or at support@zesday.com.

By creating an account or placing an order, you ("you", "Customer") agree to these Terms and to our Privacy Policy, Refund & Cancellation Policy and Payment Terms. If you do not agree, please do not use the Platform.

1. What Zesday is

1.1 Zesday is a technology platform that connects you with independent restaurants, cloud kitchens, tiffin services and bakeries ("restaurants"), who prepare and sell the food, and independent delivery partners, who deliver it. We are an e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020 and an intermediary under the Information Technology Act, 2000.

1.2 The restaurant prepares and sells the food. Zesday does not cook. The restaurant is responsible for food quality, safety and freshness, and for the accuracy of its menu, prices, allergen and veg/non-veg information. Every restaurant must hold a valid FSSAI licence or registration.

1.3 GST on food. Under Section 9(5) of the CGST Act, Zesday pays the GST on most restaurant orders to the government as the e-commerce operator. This is a tax mechanism only; it does not make Zesday the maker of the food.

2. Your account

2.1 You must be at least 18 years old and able to enter a binding contract under the Indian Contract Act, 1872.

2.2 You sign in with a one-time code we send to your mobile number on WhatsApp. Keep your codes private — anyone who has one can use your account. Tell us promptly about any use you did not authorise.

2.3 You are responsible for keeping your name, phone number and delivery addresses accurate, and for activity on your account.

2.4 You can delete your account at any time from Profile → Delete my account in the app, or on the Delete account page of our website. Our Privacy Policy explains what happens to your data.

3. Placing an order

3.1 Menus and prices are set by restaurants and can change. The price you pay is the one shown at checkout.

3.2 Paying online. When you pay online, payment is taken at checkout and your order is then sent to the restaurant, which accepts or declines it. If the restaurant declines, or does not respond in time, the order is cancelled and your payment is refunded in full automatically.

3.3 Cash on delivery. Where cash on delivery is offered, your order goes to the restaurant straight away and you pay the delivery partner when your food arrives.

3.4 Scheduled orders. Some restaurants — mainly tiffin services and bakeries — let you order ahead for a delivery window on a later date. You pay at checkout, and the restaurant confirms before it starts preparing. We aim to deliver within the window you chose, but traffic, weather and other conditions can cause delays.

3.5 When an order may be cancelled. We or the restaurant may cancel an order that cannot be fulfilled — for example, if the restaurant has closed, an item is unavailable, the address cannot be reached, or we suspect fraud. If you have paid, you get a full refund.

3.6 No substitutions without consent. Nothing in your order will be replaced with a different item unless you agree.

3.7 Times are estimates. Preparation and delivery times shown in the app are estimates, not guarantees.

3.8 Delivery code. For cash-on-delivery orders, and for online orders of ₹500 or more, the app shows you a 4-digit delivery code once your order is on its way. Give it to the delivery partner in person, and only when you have your order. Zesday will never ask you for it by call or message.

4. Transparent pricing

4.1 Before you pay, the Platform shows every charge separately: food value; any restaurant packaging or handling charge; GST on food; delivery fee; platform fee; GST at 18% on the delivery and platform fees; any surge or rain fee (only when it applies, and labelled as such); discounts; and any tip you choose.

4.2 Tips are optional and go 100% to your delivery partner.

4.3 You pay only the total shown at checkout. We never add a charge afterwards without your consent.

4.4 A tax invoice for each order is available in the app.

5. Payments and Zesday Wallet

5.1 Online payments are processed by RBI-authorised payment aggregators, PayU and Razorpay. We never see or store your full card number, CVV or UPI PIN.

5.2 Zesday Wallet holds credit from refunds, cashback, referrals or top-ups. It can only be used to pay for orders on Zesday, cannot be transferred to another person, and cannot be withdrawn as cash unless the law requires it. At checkout you can use it for part of an order, up to the limit the app shows.

5.3 If an order paid partly with Wallet credit is cancelled or refunded, that credit goes back to your Wallet.

5.4 More detail is in our Payment Terms.

6. Cancellations and refunds

You can cancel an order in the app until the kitchen starts preparing it; cancelling before the restaurant accepts is always free. Refunds go back to the payment method you used, and any Wallet credit you used goes back to your Wallet. Full details, including any cancellation fee and how long refunds take, are in our Refund & Cancellation Policy.

7. Reviews and content you post

7.1 You may rate orders and post reviews and photos. They must be genuine, about your own experience, and follow our Community Content & Review Policy.

7.2 You keep ownership of what you post and give us a non-exclusive, royalty-free licence to display it on the Platform. We may remove content that breaks these Terms or the law.

8. How restaurants are shown to you

The restaurants and dishes you see depend mainly on whether a restaurant is open and delivers to your location, its distance and estimated delivery time, what you searched for or filtered, ratings, your past orders and available offers. A restaurant that pays for placement is always labelled Sponsored or Ad. Payment never buys a better rating or the removal of honest reviews. See our Promotions, Offers & Sponsored Listings Policy.

9. Help and the in-app assistant

In-app Help includes an automated assistant that answers questions about the app and your orders. It can look up your own order status and refunds, but it can make mistakes. For anything it cannot resolve, it passes you to our support team. Its answers do not change these Terms or your rights.

10. Your conduct

You agree not to misuse the Platform, place fake or fraudulent orders, abuse offers or refunds, harass restaurant staff or delivery partners, or break the law. We may suspend or close accounts involved in fraud, abuse or a serious breach of these Terms.

11. Food safety and allergens

11.1 Allergen, nutrition and veg/non-veg information comes from restaurants. If you have an allergy or dietary requirement, check with the restaurant before ordering.

11.2 Report a food-safety concern through in-app Help. We will pass it to the restaurant and, where required, to the relevant food-safety authority, as described in our Grievance Redressal Policy.

12. Intellectual property

The Platform, the Zesday name and logo, and our content belong to us or our licensors. You may use the Platform for personal, non-commercial ordering only. Restaurant names and logos belong to the restaurants.

13. Liability

13.1 Restaurants prepare the food and delivery partners deliver it. To the extent the law allows, we are not liable for their acts or omissions, including food quality or delay, except where caused by our own gross negligence or wilful default, or where the Consumer Protection Act, 2019 makes us responsible.

13.2 Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your rights as a consumer.

13.3 Subject to the above, our total liability for any order is limited to the amount you paid for that order.

13.4 We are not liable for delays or failures caused by events outside our reasonable control.

14. Privacy

We handle your personal data as described in our Privacy Policy, in line with the Digital Personal Data Protection Act, 2023.

15. Changes to these Terms

We may update these Terms. We will tell you about material changes in the app and ask you to accept them before they apply to you. The version and effective date are always shown at the top.

16. Complaints

Start with in-app Help. If your issue is not resolved, contact our Grievance Officer, Yogesh kumar, at support@zesday.com or +918874777477. We acknowledge complaints within 48 hours and resolve them within one month. See our Grievance Redressal Policy.

17. Governing law

These Terms are governed by the laws of India. Subject to your right under the Consumer Protection Act, 2019 to approach the consumer commission where you live, the courts at Gautam Buddha Nagar, Uttar Pradesh have jurisdiction.