Zesday — Payment Terms & Settlement Policy
Version: 1.0 (DRAFT) Effective date: [[EFFECTIVE_DATE]]
⚠️ Draft for review by an advocate + CA. Confirm PA/escrow arrangements against your actual Razorpay contract and RBI Payment Aggregator Guidelines.
Applies to Customers, Restaurants and Delivery Partners. Capitalised terms follow the other Zesday policies. In case of conflict on tax, 05-gst-tax-compliance-policy.md prevails.
1. Payment methods (customer)
1.1 Customers may pay via methods offered in-app — UPI, cards, net-banking, wallets, Zesday Wallet, and cash on delivery (COD) where available. 1.2 All non-cash payments are processed by our RBI-licensed payment aggregator Razorpay. Zesday does not store full card numbers/CVV; sensitive card data is handled by the aggregator per PCI-DSS and RBI tokenisation rules. 1.3 Funds flow through the aggregator's escrow/nodal mechanism; Zesday does not pool customer funds outside the permitted flow. 1.4 You authorise Zesday (via the aggregator) to collect the total shown at checkout — nothing more.
2. What the customer pays
The customer pays only the itemised total disclosed before payment: food value + restaurant packaging/handling (if any) + food GST + delivery fee + platform fee + 18% GST on delivery + platform fee + surge/rain fee (if applicable) − discounts + optional tip. A tax invoice is issued per order. No post-checkout charges without consent.
3. Zesday Wallet
3.1 The Wallet is a stored-value convenience for paying on Zesday, funded by refunds, cashbacks, referral bonuses, restaurant-loyalty rewards, and top-ups (via Razorpay). 3.2 Wallet value is not a deposit, not interest-bearing, not transferable between users, and not withdrawable to cash except where required by law or these terms. 3.3 Top-ups are verified against the aggregator's authoritative payment record (signature + order verification) before crediting. 3.4 Wallet credits from promotions may carry expiry/conditions, disclosed when granted. 3.5 We may freeze Wallet value on suspected fraud pending review. 3.6 The Wallet is not a Prepaid Payment Instrument (PPI) issued to the public and is limited to in-platform use; if scope ever changes, RBI PPI rules will be assessed first.
4. Restaurant settlement
4.1 Zesday collects order payments as the restaurant's limited payment-collection agent and remits net payout = gross sales − commission − commission GST (18%) − section 393 TDS − TCS (if any) − attributable refunds/adjustments − agreed funded-discount share. 4.2 Cycle: [[SETTLE_CYCLE]] (e.g., weekly, T+[[SETTLE_LAG_DAYS]]), to the restaurant's registered bank account. 4.3 A statement itemises every component. 4.4 COD: cash collected by the rider for the food is reconciled into settlement; the restaurant's net reflects COD collections minus platform dues. 4.5 Set-off: we may set off amounts you owe us (e.g., funded refunds, chargebacks) against payouts, always itemised. 4.6 Tax treatment per 05-gst-tax-compliance-policy.md.
5. Delivery-partner payouts
5.1 Rider earnings (delivery components + incentives + 100% tips) are paid on cycle [[RIDER_PAYOUT_CYCLE]] to the rider's bank account. 5.2 COD cash collected by the rider is held in trust and deposited/settled as shown in-app; unremitted COD may be set off against earnings. 5.3 Any TDS (§5 of 03-delivery-partner-agreement.md) is withheld and certified. 5.4 Penalties/adjustments are itemised with reasons and disputable.
6. Refunds
6.1 Eligible refunds (per 07-refund-cancellation-policy.md) are returned to the original payment method or, at the customer's option/where applicable, Zesday Wallet. 6.2 Timelines: Wallet refunds are typically instant; original-method refunds typically complete within [[REFUND_DAYS]] (e.g., 5–7) business days, subject to the bank/aggregator. 6.3 The party at fault (restaurant/rider/platform) funds the refund, disclosed on the relevant statement — never silently absorbed by another party.
7. Chargebacks & fraud
7.1 We cooperate with the aggregator on chargeback and dispute processes; genuine chargebacks are honoured, and fraudulent claims may lead to account action. 7.2 We use fraud controls (velocity, device, refund-abuse checks); confirmed abuse may forfeit promotional credits and lead to suspension.
8. Taxes on charges
GST/TDS/TCS on every charge and payout are governed by 05-gst-tax-compliance-policy.md and disclosed on invoices/statements. Nothing is deducted without appearing on a statement.
9. Errors & reconciliation
We reconcile collections, payouts and taxes continuously; every order posts immutable ledger entries that must balance. Genuine errors are corrected via new logged entries (never silent edits), and communicated.
10. Changes
We may change cycles/fees prospectively with notice; existing orders keep the terms frozen at placement.
Prepared as a draft. Review is mandatory before use.