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Zesday — Promotions, Offers & Sponsored Listings Policy

Version: 2.0 · Effective date: 16 September 2026

This policy explains customer offers, how restaurants are ranked, and paid restaurant promotion on Zesday, which is operated by Qubrix Technode Private Limited. It supplements the Customer Terms of Use, the Restaurant Partner Agreement and any campaign terms shown before a campaign starts.

1. Clear offer information

Before a customer applies an offer, Zesday shows its main conditions, such as the validity period, eligible location or outlet, minimum order, eligible items, payment method, usage limit, discount cap, exclusions and whether it can be combined with another offer. A crossed-out or reference price must reflect a genuine price and must not be created just to exaggerate a saving.

Offers may be funded by Zesday, a restaurant, a payment partner or jointly. The checkout price breakdown shows the discount applied and every fee. An offer does not override taxes or a disclosed cancellation or refund rule.

2. Promo codes

A promo code applies only when the cart and account meet its displayed conditions. Codes may be personal, single-use, limited in number or limited to an area. We may refuse or reverse a benefit obtained through duplicate accounts, automation, resale, collusion, payment abuse, false referrals or another serious breach. We will not withdraw a benefit already confirmed on an order just because a campaign budget later runs out, except for an obvious pricing error, fraud or legal necessity.

When an order is partly or fully refunded, the cash refund and the return of any coupon or benefit follow the displayed campaign terms and our Refund & Cancellation Policy. A promotional benefit has no cash value unless expressly stated.

3. How restaurants are ranked

The order in which restaurants and dishes appear depends mainly on:

  • whether the restaurant is open and delivers to the selected location;
  • distance and estimated delivery time;
  • the customer's search, filters and dietary settings;
  • ratings and reliability, such as order acceptance and on-time preparation;
  • the customer's past orders and saved preferences; and
  • available offers and sponsored placement, which is always labelled (section 4).

No restaurant can pay to change its rating or to have genuine reviews removed.

4. Sponsored placement

Restaurants may pay for promotional placement. Every paid placement carries a clear label such as Sponsored, Ad or Promoted, visible before the customer selects it. Payment can influence the position of a labelled placement; it does not buy a higher rating, food-safety status, fake endorsement or the removal of genuine reviews.

Sponsored eligibility and order may consider the campaign budget, distance and delivery area, whether the restaurant is open, item availability, relevance to the customer, campaign quality and the restaurant's safety and compliance status. A paid campaign does not guarantee impressions, clicks, orders or exclusivity unless its written campaign terms say so.

5. Location-based and personalised promotion

Where a campaign is described as "near you" or uses a stated radius, eligibility is based on the customer's selected delivery location or permitted device location and the restaurant's outlet location. Location accuracy, road access and delivery area can affect results. Personalised ordering may use order history, saved preferences, dietary settings, time of day and approximate location, as described in our Privacy Policy.

Customers must always be able to tell organic results from sponsored ones.

6. Restaurant campaign duties

Restaurants must provide accurate creative, pricing, stock, funding share, dates, eligibility and evidence for every claim. They must not advertise unavailable items, fake scarcity, hidden conditions, guaranteed health outcomes, competitor impersonation or content that is discriminatory, unsafe or unlawful. Zesday may reject, label, pause or end a campaign and may recover the cost of putting things right for customers when restaurant-supplied terms were inaccurate.

7. Complaints and corrections

Customers can report an offer that did not work or a misleading placement through in-app Help or at support@zesday.com. Restaurants can dispute campaign delivery, billing or moderation through the partner app. We keep campaign and pricing records for audit, fraud, tax and dispute purposes.

Version 2. Operated by QUBRIX TECHNODE PRIVATE LIMITED.