Zesday Community Content & Review Policy
Version: 1.0 Last updated: 14 August 2026
This policy applies when customers, restaurant partners, delivery partners or other users post ratings, reviews, replies, photos, videos, profile information or other content on Zesday. Zesday is operated by QUBRIX TECHNODE PRIVATE LIMITED ("Zesday", "we", "us").
1. Honest and useful contributions
Content must describe a genuine, relevant experience. Reviews should focus on the food, packaging, delivery or service received. Do not post fabricated orders, coordinated ratings, duplicate content, copied material, undisclosed paid endorsements or content written to manipulate a listing.
Restaurants and their owners, employees, agencies and close associates must not review their own business or a competitor. Any material connection, free item, incentive or invitation connected to a contribution must be clearly disclosed. A restaurant must not make a discount, refund or service conditional on a positive rating or on removing an honest negative review.
2. Safety, respect and privacy
Do not post threats, harassment, hate, sexual content involving minors, graphic violence, illegal material, impersonation, malware or instructions intended to cause harm. Criticism may be firm but must not become abusive or discriminatory.
Do not publish another person's phone number, home address, financial details, identity document, precise live location or other sensitive personal data. Order numbers and receipts should be redacted before upload. Report food-safety or criminal concerns through Support so they can be investigated promptly.
3. Photos and video
Uploads must be your own or used with permission, relate to the restaurant or order, and show the experience fairly. Do not use stock imagery as a diner photo, misleading edits, watermarks advertising another service, screenshots containing personal data, or AI-generated imagery presented as a real delivered dish.
Restaurant catalogue media is governed additionally by the Restaurant Listing, Menu & Food-Safety Standards. Synthetic or materially edited media must be labelled when Zesday provides a label or disclosure field.
4. Restaurant replies
Restaurants may respond factually and courteously. Replies must not reveal customer or order information, pressure a reviewer, offer compensation for deletion, or threaten legal or commercial retaliation. A restaurant may flag content for review but cannot purchase its removal.
5. Moderation and appeals
Zesday may use automated signals and trained reviewers to restrict, label, reduce distribution of or remove content that appears to breach this policy, law or another Zesday agreement. We may temporarily hold content while checking order history, originality, conflicts of interest, safety or fraud indicators.
Moderation is not a guarantee that every item is accurate. Affected users may request review through support@zesty.in, identifying the content and explaining the error. We may preserve removed content and related records where reasonably required for fraud prevention, legal compliance, dispute handling or safety.
6. Licence and ownership
You retain ownership of your content. By submitting it, you grant Zesday the non-exclusive, worldwide, royalty-free right to host, reproduce, format, translate, moderate and display it for operating, improving and promoting the Platform, subject to applicable privacy law and your Zesday terms.
7. Enforcement
Depending on severity and history, action may include a warning, label, removal, loss of contribution privileges, ranking protection, account restriction or termination, and referral to competent authorities. Fraudulent rating services and coercive review practices may also result in restaurant campaign or listing restrictions.
Questions or reports: support@zesty.in.