Zesday — Restaurant Listing, Menu & Food-Safety Standards
Version: 2.0 · Effective date: 16 September 2026
These standards supplement the Restaurant Partner Agreement and apply to every restaurant, cloud kitchen, outlet, menu item and food listing on Zesday, which is operated by Qubrix Technode Private Limited.
1. Eligibility and licences
A restaurant must provide its correct legal and trading names, operating address, contact details, bank and tax information, and a valid FSSAI licence or registration appropriate to its activity. Each active outlet must remain lawfully licensed. Zesday may verify records, pause onboarding, hide an outlet or stop orders when documents expire, conflict or cannot be verified.
The restaurant remains the food business operator responsible for procurement, preparation, hygiene, labelling, allergens, packaging, shelf life and compliance at its premises. A platform verification or badge does not transfer that responsibility.
2. Accurate catalogue information
Names, descriptions, variants, portion information, ingredients, dietary tags, allergen statements, prices, taxes, packaging charges, stock and preparation times must be current and not misleading. "Vegetarian", "vegan", "halal", "Jain", nutrition, health and sustainability claims must be supportable.
No item may be substituted with a materially different product without the customer's informed approval. Out-of-stock items must be switched off promptly. Food information and claims shown online must match the label or information supplied with the delivered product.
3. Food safety and fulfilment
Restaurants must follow FSSAI hygiene and food-safety requirements, protect food from contamination, use food-grade tamper-evident packaging where appropriate, keep food at safe temperatures, and keep it apart from non-food or hazardous goods. The restaurant must cooperate with incident investigations, recalls and requests from regulators.
For pre-packed food, do not dispatch an item that does not meet the minimum remaining shelf life FSSAI requires for food sold online. Batch, expiry or best-before and other mandatory declarations must be available as the law requires.
4. Photos and media
Restaurant images must be owned or licensed, reasonably represent the current item or outlet, and must not falsely depict portion size, ingredients, packaging, certifications or awards. Stock, AI-generated or heavily enhanced images must not be presented as an unedited photograph of the actual dish. Zesday may ask for source files or proof of rights and may label, crop or remove media to protect customers.
Customer photos remain customer contributions and cannot be removed just because they are unflattering. They may be reported under the Community Content & Review Policy when they are irrelevant, unsafe, unlawful or not genuine.
5. Displayed business information
Zesday may show the outlet's FSSAI licence or registration number, hygiene rating where available, address area, dietary information, taxes, fees and other legally required details. The restaurant authorises these disclosures and must correct any inaccuracy promptly through the partner app or in-app Help.
6. Restricted and prohibited listings
Do not list unlawful food, recalled products, unsafe items, misleading replicas, tobacco or nicotine products, alcohol or other intoxicants, or any product that Zesday or the law prohibits. Zesday may apply additional age, location, timing or category restrictions.
7. Monitoring and enforcement
Zesday may carry out document checks, catalogue audits, test orders, complaint analysis and proportionate automated screening. Action may include correction requests, warning labels, hiding items, refund recovery, exclusion from campaigns, temporary suspension, delisting or termination. Urgent food-safety action may be taken before a full review; the restaurant may appeal through the partner app or by writing to support@zesday.com.